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#12121212}.ops-auth-card>img{width:35px;height:35px;margin-bottom:36px}.ops-auth-icon{width:42px;height:42px;color:var(--ops-blue);background:#f4f7ff;border:1px solid #dce4fa;border-radius:12px;place-items:center;margin-bottom:18px;display:grid}.ops-auth-card h1{letter-spacing:-.04em;margin:0 0 10px;font-size:29px}.ops-auth-card>p:not(.ops-eyebrow){color:var(--ops-muted);margin:0 0 24px;line-height:1.55}.ops-auth-card input,.ops-modal input{border:1px solid #d9d9d5;border-radius:9px;outline:none;width:100%;height:48px;margin-bottom:12px;padding:0 14px}.ops-auth-card input:focus,.ops-modal input:focus,.ops-modal textarea:focus{border-color:var(--ops-blue);box-shadow:0 0 0 3px #2159e214}.ops-auth-card>button:not(.ops-auth-link){color:#fff;background:var(--ops-blue);border:0;border-radius:9px;justify-content:center;align-items:center;gap:8px;width:100%;height:48px;font-weight:750;display:flex}.ops-auth-card button:disabled{cursor:not-allowed;opacity:.45}.ops-auth-link{color:var(--ops-muted);background:0 0;border:0;margin:14px auto 0;display:block}.ops-code-input{text-align:center;letter-spacing:.28em;font-weight:800;font-size:25px!important}.ops-auth-notice{background:#f4f7ff;border-radius:8px;padding:10px 12px;font-size:13px;color:#4c566f!important}.ops-shell{grid-template-columns:232px minmax(0,1fr);display:grid}.ops-sidebar{border-right:1px solid var(--ops-line);background:var(--ops-soft);z-index:30;flex-direction:column;height:100vh;display:flex;position:sticky;top:0}.ops-brand{border-bottom:1px solid var(--ops-line);align-items:center;gap:9px;height:74px;padding:0 18px;display:flex}.ops-brand img{width:26px;height:26px}.ops-brand>span{letter-spacing:.06em;font-weight:850}.ops-brand small{color:var(--ops-blue);letter-spacing:.12em;background:#edf2ff;border-radius:4px;padding:3px 5px;font-size:8px;font-weight:900}.ops-brand button{background:0 0;border:0;margin-left:auto;display:none}.ops-sidebar nav{flex-direction:column;flex:1;gap:4px;padding:18px 10px;display:flex}.ops-sidebar nav button{color:#686864;text-align:left;background:0 0;border:1px solid #0000;border-radius:8px;align-items:center;gap:11px;height:42px;padding:0 11px;display:flex}.ops-sidebar nav button span{flex:1;font-size:13px;font-weight:650}.ops-sidebar nav button:hover{background:#f0f0ed}.ops-sidebar nav button.active{color:var(--ops-blue);background:#f2f5fd;border-color:#dbe3f8}.ops-sidebar-foot{border-top:1px solid var(--ops-line);padding:15px}.ops-sidebar-foot>span{color:var(--ops-muted);align-items:center;gap:8px;margin:0 0 13px;font-size:11px;display:flex}.ops-live-dot{background:#37a667;border-radius:50%;width:7px;height:7px;display:inline-block;box-shadow:0 0 0 4px #37a6671a}.ops-sidebar-foot button{width:100%;color:var(--ops-muted);background:0 0;border:0;align-items:center;gap:8px;padding:8px 0;font-size:12px;display:flex}.ops-workspace{min-width:0}.ops-topbar{border-bottom:1px solid var(--ops-line);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);z-index:20;background:#fffffff0;align-items:center;height:74px;padding:0 28px;display:flex;position:sticky;top:0}.ops-topbar h1{letter-spacing:-.025em;margin:0;font-size:19px}.ops-top-actions{align-items:center;gap:8px;margin-left:auto;display:flex}.ops-top-actions>button,.ops-menu{border:1px solid var(--ops-line);color:#555;background:#fff;border-radius:8px;place-items:center;width:36px;height:36px;display:grid}.ops-menu{margin-right:12px;display:none}.ops-avatar{color:#fff;background:var(--ops-ink);border-radius:9px;place-items:center;width:34px;height:34px;font-size:11px;font-weight:800;display:grid}.ops-content{max-width:1540px;margin:0 auto;padding:28px}.ops-stack{flex-direction:column;gap:22px;display:flex}.ops-loading,.ops-empty{min-height:340px;color:var(--ops-muted);text-align:center;background:#fff;border:1px dashed #d8d8d4;border-radius:12px;align-content:center;place-items:center;padding:35px;display:grid}.ops-loading{gap:8px}.ops-empty.compact{min-height:180px}.ops-empty h2,.ops-empty p{margin:6px 0}.ops-empty button{border:1px solid var(--ops-line);background:#fff;border-radius:8px;margin-top:14px;padding:9px 14px}.ops-section-head{justify-content:space-between;align-items:flex-end;margin-bottom:14px;display:flex}.ops-section-head h2{letter-spacing:-.025em;margin:0;font-size:20px}.ops-section-head>span{color:var(--ops-muted);font-size:12px}.ops-queue-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.ops-queue-grid>button{border:1px solid var(--ops-line);text-align:left;background:#fff;border-radius:11px;min-height:150px;padding:18px;display:grid;position:relative}.ops-queue-grid>button:hover{border-color:#b9c8f0;transform:translateY(-1px)}.ops-queue-grid>button>span{width:34px;height:34px;color:var(--ops-blue);background:#f1f5ff;border-radius:8px;place-items:center;display:grid}.ops-queue-grid>button>strong{margin-top:13px;font-size:30px;line-height:1}.ops-queue-grid>button>p{color:var(--ops-muted);margin:4px 0 0;font-size:12px}.ops-queue-grid>button>svg{color:#aaa;position:absolute;bottom:18px;right:16px}.ops-grid-2{grid-template-columns:1fr 1fr;gap:18px;display:grid}.ops-panel{border:1px solid var(--ops-line);background:#fff;border-radius:12px;overflow:hidden}.ops-panel>header{border-bottom:1px solid var(--ops-line);padding:17px 20px}.ops-panel>header h2{margin:0;font-size:15px}.ops-metric-grid{grid-template-columns:1fr 1fr;display:grid}.ops-metric{border-right:1px solid var(--ops-line);border-bottom:1px solid var(--ops-line);flex-direction:column;justify-content:center;min-height:112px;padding:20px;display:flex}.ops-metric:nth-child(2n){border-right:0}.ops-metric:nth-last-child(-n+2){border-bottom:0}.ops-metric strong{font-size:27px}.ops-metric span{color:var(--ops-muted);font-size:12px}.ops-state-list{padding:7px 20px}.ops-state-list>div{border-bottom:1px solid #efefec;justify-content:space-between;align-items:center;min-height:43px;font-size:12px;display:flex}.ops-state-list>div:last-child{border:0}.ops-funnel{padding:9px 20px}.ops-funnel>div{border-bottom:1px solid #efefec;grid-template-columns:1fr 120px 120px;align-items:center;min-height:44px;font-size:12px;display:grid}.ops-funnel>div:first-child{color:var(--ops-muted);text-transform:uppercase;letter-spacing:.08em;font-size:10px}.ops-muted{white-space:pre-line;color:var(--ops-muted)!important}.ops-master-detail{border:1px solid var(--ops-line);background:#fff;border-radius:12px;grid-template-columns:minmax(0,1.45fr) minmax(340px,.85fr);min-height:calc(100vh - 130px);display:grid;overflow:hidden}.ops-list-pane{border-right:1px solid var(--ops-line);min-width:0;padding:20px}.ops-row-list{flex-direction:column;gap:4px;display:flex}.ops-row-list>button{text-align:left;background:0 0;border:1px solid #0000;border-radius:9px;grid-template-columns:38px minmax(0,1fr) auto 40px;align-items:center;gap:11px;min-height:68px;padding:10px 12px;display:grid}.ops-row-list>button:hover{background:#f8f8f6}.ops-row-list>button.active{background:#f5f7fd;border-color:#d9e2fa}.ops-row-icon{width:34px;height:34px;color:var(--ops-blue);background:#eff3ff;border-radius:8px;place-items:center;display:grid}.ops-row-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;display:block;overflow:hidden}.ops-row-list p{color:var(--ops-muted);text-overflow:ellipsis;white-space:nowrap;margin:4px 0 0;font-size:11px;overflow:hidden}.ops-row-list>button>span:last-child{color:var(--ops-muted);text-align:right;font-size:11px}.ops-row-list>button>span.warning{color:var(--ops-warn);font-weight:800}.ops-row-list>button>span.danger{color:#bd3b3b;font-weight:800}.ops-status{color:#60605d;text-transform:uppercase;letter-spacing:.05em;background:#fafaf9;border:1px solid #ddddda;border-radius:999px;width:max-content;padding:4px 7px;font-weight:800;display:inline-flex;font-size:9px!important}.ops-status.public,.ops-status.verified,.ops-status.sent,.ops-status.closed,.ops-status.completed{color:#247646;background:#f2fbf5;border-color:#bfe2ca}.ops-status.under_review,.ops-status.pending,.ops-status.queued,.ops-status.offer_made{color:var(--ops-blue);background:#f3f6ff;border-color:#ced9f5}.ops-status.changes_requested,.ops-status.diligence,.ops-status.skipped{color:#95600b;background:#fff9ee;border-color:#ead3a6}.ops-status.archived,.ops-status.rejected,.ops-status.lost,.ops-status.failed{color:#a63636;background:#fff5f5;border-color:#efcaca}.ops-detail{background:#fcfcfb;padding:26px;position:relative;overflow:auto}.ops-detail>h2{letter-spacing:-.04em;margin:0 40px 7px 0;font-size:24px}.ops-detail-close{border:1px solid var(--ops-line);background:#fff;border-radius:8px;place-items:center;width:32px;height:32px;display:grid;position:absolute;top:19px;right:19px}.ops-detail-meta{color:var(--ops-muted);align-items:center;gap:10px;margin:13px 0 22px;font-size:11px;display:flex}.ops-detail-grid{border:1px solid var(--ops-line);border-radius:9px;grid-template-columns:1fr 1fr;margin-bottom:18px;display:grid}.ops-detail-grid>div{border-right:1px solid var(--ops-line);border-bottom:1px solid var(--ops-line);flex-direction:column;justify-content:center;min-height:66px;padding:12px;display:flex}.ops-detail-grid>div:nth-child(2n){border-right:0}.ops-detail-grid>div:nth-last-child(-n+2){border-bottom:0}.ops-detail-grid span{color:var(--ops-muted);font-size:10px}.ops-detail-grid strong{overflow-wrap:anywhere;margin-top:4px;font-size:12px}.ops-detail-section{border-bottom:1px solid var(--ops-line);padding:15px 0}.ops-detail-section>strong{text-transform:uppercase;letter-spacing:.08em;font-size:11px}.ops-detail-section p{color:#555552;white-space:pre-line;margin:7px 0 0;font-size:12px;line-height:1.6}.ops-callout{border-radius:8px;margin-bottom:18px;padding:13px;font-size:11px}.ops-callout.warning{color:#7c570f;background:#fff7e7}.ops-callout p{margin:5px 0 0;line-height:1.5}.ops-rubric{border:1px solid var(--ops-line);background:#fff;border-radius:9px;flex-direction:column;gap:8px;margin:18px 0;padding:15px;display:flex}.ops-rubric strong{text-transform:uppercase;font-size:11px}.ops-rubric span{color:var(--ops-muted);font-size:11px}.ops-rubric span:before{content:"✓";color:var(--ops-blue);margin-right:7px;font-weight:900}.ops-detail-actions{flex-wrap:wrap;gap:8px;margin-top:20px;display:flex}.ops-primary,.ops-secondary,.ops-danger-link,.ops-detail-actions button,.ops-email-list button,.ops-pagination button{border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:0 13px;font-size:11px;font-weight:750;display:inline-flex}.ops-primary{border:1px solid var(--ops-blue)!important;color:#fff!important;background:var(--ops-blue)!important}.ops-secondary{border:1px solid var(--ops-line);color:#555;background:#fff}.ops-danger-link{color:#a63737;background:#fff6f6;border:1px solid #efcece}.ops-detail-placeholder{color:var(--ops-muted);text-align:center;align-content:center;place-items:center;display:grid}.ops-detail-placeholder h3{color:var(--ops-ink);margin:12px 0 4px}.ops-detail-placeholder p{max-width:270px;margin:0;font-size:12px;line-height:1.5}.ops-search{border:1px solid var(--ops-line);background:#fff;border-radius:9px;align-items:center;gap:8px;max-width:440px;height:42px;padding:0 12px;display:flex}.ops-search input{border:0;outline:0;flex:1;font-size:13px}.ops-pagination{color:var(--ops-muted);justify-content:space-between;align-items:center;margin-top:16px;font-size:11px;display:flex}.ops-pagination button{border:1px solid var(--ops-line);background:#fff}.ops-pagination button:disabled{opacity:.4}.ops-messages{border:1px solid var(--ops-line);background:#fff;border-radius:12px;grid-template-columns:350px minmax(0,1fr);height:calc(100vh - 130px);display:grid;overflow:hidden}.ops-messages>aside{border-right:1px solid var(--ops-line);padding:18px;overflow:auto}.ops-thread-list{flex-direction:column;gap:5px;display:flex}.ops-thread-list button{text-align:left;background:0 0;border:1px solid #0000;border-radius:9px;gap:10px;width:100%;padding:11px;display:flex}.ops-thread-list button.active{background:#f5f7fd;border-color:#d9e2fa}.ops-thread-list button>div{min-width:0}.ops-thread-list strong,.ops-thread-list p{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ops-thread-list strong{font-size:12px}.ops-thread-list p{color:var(--ops-muted);margin:4px 0;font-size:11px}.ops-thread-list small{color:#999;font-size:9px}.ops-messages>section{grid-template-rows:auto minmax(0,1fr) auto;min-width:0;display:grid}.ops-messages>section>header{border-bottom:1px solid var(--ops-line);justify-content:space-between;align-items:center;height:70px;padding:0 20px;display:flex}.ops-messages>section>header h2{margin:0;font-size:16px}.ops-chat-body{background:#fafaf9;flex-direction:column;gap:14px;padding:22px;display:flex;overflow:auto}.ops-chat-message{border:1px solid var(--ops-line);background:#fff;border-radius:3px 12px 12px;max-width:72%;padding:11px 13px}.ops-chat-message.admin{background:#f1f5ff;border-color:#cdd9fa;border-radius:12px 3px 12px 12px;align-self:flex-end}.ops-chat-message strong{font-size:10px}.ops-chat-message p{margin:5px 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#9eaeff73;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:116px;height:116px;display:flex;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);box-shadow:0 0 50px #727ed540}.agent-core img{filter:brightness(0)invert();width:24px;margin-bottom:7px}.agent-core strong{letter-spacing:.12em;font-size:12px}.agent-core span{color:#aeb6d7;margin-top:4px;font-size:7px}.agent-department{--distance:155px;width:90px;height:58px;transform:translate(-50%,-50%) rotate(var(--angle)) translateX(var(--distance)) rotate(calc(-1 * var(--angle)));color:#c4c9e3;background:#1f2646d1;border:1px solid #ffffff26;border-radius:9px;flex-direction:column;justify-content:center;align-items:center;display:flex;position:absolute;top:50%;left:50%}.agent-department:hover,.agent-department.active{color:#fff;background:#3b477e;border-color:#8ba5ff;box-shadow:0 0 24px #546ccc4d}.agent-department span{border:1px 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